Leadership of Self and Others

• Works under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviation
• Incorporates change initiatives into own day-to-day work as directed

Service Delivery

• Understands the day-to-day basic support needs of assigned customers
• Executes basic administrative, operational, or customer support tasks under direct supervision
• Responds to basic task-related inquiries related to own support area

Relationships

• Interacts and develops working relationships with internal
• Exchange/record task-related information
• May exchange standard administrative, operational, or customer support information or provide support services to external contacts

Problem Solving

• Resolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levels
• Utilizes standard operating procedures or relies on readily available assistance of Team Leader

Continuous Improvement/Innovation

• May provide input into specific job-related process improvements
• Learns and implements basic policies, procedures, quality, and compliance standards

Decision Making

• Limited decision making within defined parameters around work expectations, quality standards, priorities, and timing
• Work impacts limited to own area and errors require simple rework/correction

Risk Management

• Responds to risks in accordance with established guidelines/procedures/practices
• Identifies and notifies more senior Team Members of risks; obtains assistance from available resources as required
• Risks associated with specific work processes are mitigated by direct supervision

Scope of Knowledge, Work & Experience

• Entry level role for an individual contributor performing basic day-to-day task related support activities
• Applies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasks
• Typically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.