Sales Associate

Ultimate Renovations is looking for a personable, organized, and motivated Sales & Client Experience Coordinator to join our team. This is a client-facing sales support role with responsibility for the overall front-office experience. You will often be one of the first people a prospective or existing client interacts with at Ultimate Renovations, whether they are beginning their renovation journey, arriving for a design appointment, or visiting our office for a project meeting. The role combines sales support, lead management, client hospitality, administrative coordination, and general team support. If you have experience in a new-home sales centre, showhome, real estate office, design centre, hospitality environment, or another relationship-focused role, this could be a great fit. Unlike many showhome sales positions, this role offers a regular Monday to Friday, 9:00 a.m. to 5:00 p.m. schedule. With more than 45 years of experience delivering award-winning residential renovations in Calgary, Ultimate Renovations has built its reputation on professionalism, creativity, and an exceptional client experience. What You'll Do Sales & Lead Support Respond to and monitor incoming sales inquiries by phone, email, website, and other lead sources Engage with prospective clients to learn more about their renovation goals, timelines, priorities, and projects Help guide prospective clients through the initial stages of Ultimate Renovations' sales process Coordinate consultations and appointments for the sales team Work closely with the sales team to follow up with and support active leads and opportunities Maintain accurate lead, client, and activity information in our CRM Ensure lead activities and follow-ups are properly tracked, updated, and completed Maintain an organized prospect database Prepare presentation folders, client information, sales documents, and other materials ahead of client meetings Track outstanding sales activities and follow-ups to help ensure no opportunities fall through the cracks Support the sales team in maintaining consistent CRM habits and workflows Assist leadership with sales pipeline and forecasting information Client Experience & Office Support Welcome clients and guests arriving for sales, design, and project meetings Create a warm, professional, and polished first impression Ensure clients feel comfortable and looked after while visiting our office Offer and prepare coffee, water, and other refreshments for guests Assist with meeting room preparation before client appointments Maintain a clean, organized, and professional client-facing office environment Receive and distribute incoming mail, courier packages, and deliveries Coordinate weekly team lunches Order office, hospitality, and general supplies as needed Assist with ordering business cards and other office materials Answer and direct incoming calls when required Assist with general office hospitality and administrative needs as they arise Project & Administrative Support Provide administrative support as projects move through sales, design, and production Help communicate internal project status updates to the appropriate team members Prepare and maintain project binders and supporting documentation Upload and organize project information within Buildertrend and other internal systems Help keep internal project tracking tools and maps up to date Assist with key and AirTag organization and tracking Share project photos and information internally as needed Support leadership and other departments with general administrative tasks Marketing & Team Support Provide general administrative support to the marketing team Assist with basic website and online profile updates Help coordinate project photos and other marketing materials Assist with company events, client events, and internal team activities Support other marketing initiatives as needed What We're Looking For Previous experience in sales, new-home sales, real estate, customer service, hospitality, office administration, or a similar client-facing environment A confident, friendly, and professional communication style Someone who genuinely enjoys meeting people and building relationships Strong organization and attention to detail The ability to manage multiple clients, leads, appointments, and priorities at the same time Comfortable following up with prospective clients by phone and email Experience using a CRM or customer database is an asset Comfortable working with Microsoft Office, including Excel, and learning CRM and project management software Comfortable learning new systems, templates, and processes Ability to work independently while also being a strong part of a team An interest in residential renovations, construction, design, or real estate is an asset Previous renovation or construction experience is not required. We are more interested in finding someone who is professional, personable, organized, detail-oriented, and eager to learn our business. The Person We're Looking For You might be a great fit if you: Enjoy talking to people and naturally make them feel comfortable Are curious and good at asking questions Take ownership and follow things through Notice when something has been missed and take action Can balance relationship-building with strong organization Enjoy supporting a sales team and helping opportunities move forward Are comfortable switching between client-facing responsibilities and administrative work Take pride in creating a polished and professional environment Enjoy being the person who helps keep things organized behind the scenes Want to learn more about residential renovations and the sales process Can support a team without needing constant direction Align with our core values of Quality, Passion, and Dedication Why Ultimate Renovations Monday to Friday, 9:00 a.m. to 5:00 p.m. Competitive salary, dependent on experience Comprehensive benefits package A stable, established Calgary company with more than 45 years in business The opportunity to work alongside an experienced residential renovation sales and design team Exposure to some of Calgary's most exciting residential renovation projects A supportive, team-oriented workplace Opportunity to learn and grow within the residential renovation industry A role that directly impacts both the client experience and the success of our team At Ultimate Renovations, our mission is to create award-winning transformations, and delivering an exceptional client experience begins well before construction starts. If you're someone who enjoys people, organization, sales, and being part of a team that takes pride in its work, we'd love to hear from you. Upload your resume to apply. You'll receive an automated confirmation once your application is submitted. Our hiring team will review applications and reach out for an initial phone interview if selected. Successful candidates will then be invited for an in-person interview and an opportunity to meet the team. Thank you for your interest in Ultimate Renovations. We appreciate you taking the time to apply.

The Sales & Client Experience Coordinator will manage incoming sales inquiries, coordinate appointments, and maintain accurate lead information in the CRM. Additionally, the role involves providing front-office hospitality, supporting the sales team with documentation, and assisting with general administrative and marketing tasks.

The ideal candidate should have experience in sales, customer service, hospitality, or office administration and possess strong organizational and communication skills. Proficiency in Microsoft Office and experience with CRM software are considered assets for this role.

• Comprehensive benefits package

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Sens de l’organisationSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Microsoft OfficeSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Sales support
• Lead management
• Client hospitality
• Administrative coordination
• CRM software
• Microsoft Office
• Communication
• Organization
• Attention to detail
• Customer service
• Relationship building
• Project tracking
• Data entry
• Scheduling
• Problem solving
• Sales Support
• Sales Pipelines
• Administrative Support
• Office Administration
• Professionalism
• Workflow Management
• Sales Prospecting
• Curiosity
• Willingness To Learn
• Administrative Functions
• Marketing Materials
• Customer Relationship Management
• Construction
• Customer Service
• Creativity
• Customer Data Management
• Sales
• Forecasting
• Front Office
• Leadership
• Marketing
• Lead Management
• Project Management Software
• Phone Interviews
• Presentations
• Project Coordination
• Real Estate
• Relationship Building
• Renovation
• Sales Process
• Team Oriented
• Templates
• Coordinating
• Teamwork
• Detail Oriented

• Sales
• Customer Service & Support
• Administrative
• Construction
• Marketing
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine