Sales Associate | Banff (Part-Time, August - January)

Who we are At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky? The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a seasonal position requiring a minimum availability of 15 hours per week, with a target start date in August and an expected end date of January 2027. What you'll be doing Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations Encourage, support, and share knowledge with team members to cultivate team spirit Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience Share customer feedback and observations with the Store Leader to foster continuous improvement Address customer concerns and complaints readily and with intent Strive to drive revenue and performance metrics including revenue, ATV, and conversion Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience Does this sound like you? You have proven success in offering extreme customer service in a retail setting You are a team player and a kind person You have a love for natural products and a desire to share your passion with your team and your customers You have an ability and passion to have fun, laugh and promote kindness You have a fearlessness to 'give it a go' You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts (evenings) per week (Monday, Tuesday, Wednesday, Thursday) and availability on two out of three weekend days (Friday, Saturday, Sunday) What's in it for you? This position pays $19.00 per hour, with the opportunity to earn additional monthly retail bonuses based on performance Significant product discounts and quarterly allowances Access to a dedicated Rocky coach to help you optimize your potential The opportunity to participate in Culture Club organized activities Application We are accepting applications for the Product Advisor position until suitable candidate are found. Eligibility: Candidates must be legally authorized to work in Canada. Apply online or drop by our store with a resume, we would love to meet you!

The Sales Associate is responsible for providing exceptional customer service and advising customers on natural products to drive sales. They also support team members and maintain store presentation standards to ensure an optimal shopping experience.

Candidates should have experience in retail customer service and a passion for natural products. The role requires a flexible schedule with availability for evenings, weekends, and holidays.

• Product discounts • Quarterly allowances • Dedicated Rocky coach • Culture Club activities • Performance bonuses

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Travail d’équipeSouhaitée
• Résolution de problèmesSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Retail sales
• Product knowledge
• Teamwork
• Communication
• Problem solving
• Time management
• Sales metrics
• Inventory replenishment
• Product Knowledge
• Business Metrics
• Service Standards
• Customer Service
• Continuous Improvement Process
• Sales
• Selling Techniques
• Performance Metric

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

16 nov. 2026

Langue de l’offre

anglais

Heures de travail

15 heures par semaine