Store Manager (Retail)

Retail Store Manager Compensation: $47,000 - $50,000 base + bi-weekly/monthly/quarterly performance bonuses Location: Tecumseh Rd E & Manning Rd Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better? “Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers. What we are looking for: Currently, we are looking for 1 Retail Store Manager to join the management team of our Tecumseh Team! As a Retail Store Manager at Mister Safety Shoes, you are a partner to the business. You will have the opportunity to collaborate with numerous departments on a regular basis to gain experience and share feedback. You will also oversee multiple areas including retail operations, employee and customer experiences. You will play an integral role in growing the business by proactively seeking opportunities to enhance company strategies and by consistently delivering an expectational experience. You an entrusted to create an environment that fosters continuous development and yields high performance within your team. What we offer: As part of our team, you'll enjoy the following perks: Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions. **The target hiring range for this position is $47,000-$50,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role** Bonuses: Your productivity is crucial to our success, so you can earn bi-weekly, monthly and quarterly bonuses tied to sales targets and KPIs. Comprehensive Benefits: We offer company paid Health & Dental benefits; this includes access to the Employee Assistance Program. Work Life Balance: You can expect your schedule to be posted two weeks in advance to help you plan and enjoy your personal time. Did we mention that we are also closed on all statutory holidays – including Boxing Day! That’s not all, you also enjoy 3 weeks of paid vacation. Internal Development Opportunities: We provide opportunities for professional growth and development within the organization. Duties and Responsibilities Ensure outstanding customer service through leading by example and following company service standards. Address customer concerns and escalations promptly and professionally. Provide effective leadership, mentorship, and guidance to store team. Create a positive and motivating work environment, fostering teamwork and a customer-focused culture. Recruit, train, and develop team members to enhance their skills and achieve performance goals. Conduct regular performance reviews and provide constructive feedback to improve team performance. Manage inventory levels, stock replenishment, and merchandising to optimize product availability and presentation. Manage store cleanliness, safety, and compliance with health and safety regulations. Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records. Ensure compliance with company policies, procedures, and standards. Qualifications High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset. 3+ years of proven experience as a Retail Store Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset. Flexibility to work shifts within retail hours of operation. Ability to carry objects weighing up to 50 pounds with assistance. Capability to climb ladders safely to access elevated areas when required for job tasks. Flexibility to stand for extended periods, bend and move comfortably to perform job tasks. Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners. Working knowledge of MS Word & Excel Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers. Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance. Ability to build and sustain collaborative relationships while motivating teams to achieve their goals. Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency. Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people. As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process. We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.

The Retail Store Manager is responsible for overseeing daily retail operations, including inventory management, merchandising, and ensuring compliance with safety standards. They also lead, mentor, and develop the store team to foster a positive environment and deliver exceptional customer service.

Candidates must have a high school diploma and at least 3 years of retail management experience. Proficiency in MS Office, strong analytical skills, and the physical ability to perform retail tasks like lifting and climbing are required.

• Performance bonuses • Health benefits • Dental benefits • Employee assistance program • Paid vacation

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• Analyse de donnéesSouhaitée
• CommunicationSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Customer service
• Leadership
• Mentorship
• Inventory management
• Merchandising
• Performance management
• Problem-solving
• Communication
• Data analysis
• POS systems
• MS Word
• MS Excel
• Team building
• Safety compliance
• Sales Analysis
• Retail Operations
• Continuous Development
• Constructive Feedback
• Team Motivation
• Service Standards
• Health and Safety Regulatory Compliance
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• Management
• Cleanliness
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Sales
• Inventory Management
• Problem Solving
• Key Performance Indicators (KPIs)
• Performance Review
• Retail Management
• Retail Sales
• Resume Screening
• Team Performance Management
• Collaboration
• Teamwork

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine