Store Manager - West 4th

Position: Store Manager (40 hours weekly) Salary: $57,500 Interview Plan Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life. As the Store Manager, you're responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. But you know that there's more to it than just the numbers – it's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. And as you lead your team to greatness, you'll be constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop. Responsibilities: Sales & Customer Experience: Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals. Team Leadership: Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers. Operational Excellence: Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget. Qualifications: Required: 3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. West 4th Pay $57,500—$57,500 CAD Best of luck on your job search, and don't forget to follow us to learn more! We Are Lush YouTube LinkedIn Find our Personal Privacy Policy details here. Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

The Store Manager is responsible for overseeing all aspects of retail operations, including managing budgets, inventory, and visual merchandising. They also lead, train, and develop a diverse team to ensure operational excellence and the achievement of sales targets.

Candidates must have 3-5 years of retail management experience with strong skills in hiring, scheduling, and performance management. Excellent communication, analytical, and customer service skills are required, along with the ability to work flexible hours including weekends and holidays.

• 50% discount on products • Growth opportunities • Fun and funky store atmosphere

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail management
• Team leadership
• Recruitment
• Staff development
• Budget management
• Sales target achievement
• Customer service
• Conflict resolution
• Performance management
• Inventory management
• Visual merchandising
• Communication skills
• Analytical skills
• Critical thinking
• Time management
• Scheduling
• Product Knowledge
• Empathy
• Community Sustainability
• Constructive Feedback
• Curiosity
• Business Decisions
• Ethical Standards And Conduct
• Budgeting
• Reconciliation
• Mental Health
• Business Acumen
• Business Ethics
• Management
• Customer Service
• Communication
• Conflict Resolution
• Training And Development
• Critical Thinking
• Performance Management
• Equities
• Spanish Language
• Sales
• Packaging And Labeling
• French Language
• Leadership
• Key Performance Indicators (KPIs)
• Merchandising
• Operational Excellence
• Coaching
• Social Justice
• Business Strategies
• Time Management
• Team Leadership
• Troubleshooting (Problem Solving)

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Human Resources
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine