Store Supervisor (Trafford Centre, Manchester)

Role: Store Supervisor Location: Trafford Centre, Manchester Hours: 32hrs per week The Lounge team is growing, we’re looking for an experienced Store Supervisor to work as part of the team in our store based in Manchester, Trafford. We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life! This role is vital in helping maintain the close community we have created online but In Real Life (IRL). As a pivotal role within our store leadership team, you will be responsible for helping to look after the day to day demands of the store, such as maintaining exceptional levels of customer service, inventory management, Customer fittings, looking after store standards and keeping the Lounge community as your top priority. Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store- ensuring that customer service remains the most important aspect. What you will do at Lounge: As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants providing guidance, support and a customer centric approach to the store. Work closely with all store staff to address customer queries, resolve issues and create an in store environment that falls in line with the Lounge brand values. Be a leader when it comes to displaying passion for our brand and be a constant champion to all of Lounge’s Values. Ensure all Retail staff look after inventory levels and ensure accurate stock counts in store. Work with the Head of Store & other supervisors to Implement inventory control measures, including cycle counts, audits, and stock replenishment strategies Work with the Head of Store to closely monitor Key Performance Indicators (KPI’s) like sales numbers and customer satisfaction to ensure decisions are made to ensure we are always striving for continuous improvement. Work as a trained bra fitter providing an exceptional level of professionalism and detail to all customers- whilst also training the other staff to obtain this high level. We would love it if you: Experience of working in a Retail environment Have experience in leading teams. Strong leadership skills with the ability to inspire and motivate a team. Have an understanding of visual merchandising. Are an effective problem-solver and have exceptional decision-making abilities. Can effectively communicate with people at all levels. Are extremely passionate about giving exceptional customer service. Are up to date on current retail trends and best practices. Eligibility: You must be legally authorised to work in the country in the UK. You must be over the age of 18 years old. Must be able to prove Right to Work and any evidence related to this. You must also be able to travel to the store in which you work. Availability: You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.

Oversee daily store operations, including inventory management and maintaining high customer service standards. Lead and support a team of store assistants while ensuring brand values are upheld and KPIs are met.

Candidates must have retail experience and a proven track record of leading teams. Legal authorization to work in the UK and flexibility to work weekends and holidays are required.

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Decision MakingSouhaitée
• CommunicationSouhaitée
• Team LeadershipSouhaitée
• Gestion des stocksSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Team Leadership
• Inventory Management
• Visual Merchandising
• Problem Solving
• Decision Making
• Communication
• Bra Fitting
• KPI Monitoring
• Stock Control

• Retail
• Management & Leadership
• Customer Service & Support
• Sales

Expérience minimale

2+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

32 heures par semaine

Niveau d’expérience

Mid-Senior level