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Détails du poste

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become a pillar of excellence at Rona by leading a team dedicated to providing exceptional customer service. Managing merchandising, sales and customer service activities, you'll ensure that every department, from gardening to plumbing, meets our customers' needs while seizing sales opportunities. Your leadership skills will enable you to develop and motivate your team, while guaranteeing a superior customer experience. Your role: Lead a team of associates to ensure customers receive exceptional service Manage all inventory, merchandising, sales and customer service activities in departments such as Lawn and Garden, Electrical, Plumbing, Hardware, Tools, and Pro Ensure the execution and coordination of sales requiring installation, personalization and/or any professional services Ensure associates generate and pursue a variety of qualified leads Interview, select, develop and provide direct leadership over a team that support product categories in assigned area Identify any barriers to superior service and communicate those barriers as well as the solutions in a timely manner Develop professional business relationships Other related tasks to ensure the store runs smoothly What we're looking for: 3 years of experience leading associates in a retail environment 1 years of experience performing manager-on-duty responsibilities Knowledge of interior/exterior product categories (e.g., lawn and garden, carpentry, building materials, plumbing) Experience working in a fast-paced, cross-functional work environment Strong working knowledge of Microsoft Office Suite If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Ce que vous ferez

Lead a team of associates to provide exceptional customer service and manage inventory and merchandising across various departments. Coordinate professional services and installation sales while developing and motivating the store team.

Exigences

Requires 3 years of retail leadership experience and 1 year of manager-on-duty responsibilities. Candidates should have knowledge of interior/exterior product categories and proficiency in Microsoft Office Suite.

Avantages

• Inclusive and safe working environment • Work-life balance • Employee discounts • Insurance • Annual salary review • Telemedicine platform • Opportunities for advancement • Community involvement • Ongoing training • Comprehensive training program for new hires • Student incentive program

Compétences indiquées

• Service à la clientèle · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Leadership
• Inventory Management
• Merchandising
• Customer Service
• Sales Management
• Team Development
• Lead Generation
• Microsoft Office Suite
• Staff Recruitment
• Operational Management

Domaines d’emploi

• Retail
• Management & Leadership
• Sales
• Customer Service & Support