Universal Music Canada is Canada’s leading music company, engaged in recorded music, music publishing, merchandising, and audiovisual content. Home to the most comprehensive catalogue of recordings and songs across every musical genre, UMC is committed to artistry, innovation and entrepreneurship in broadening opportunities for our artists on both the domestic and world stages as well as creating new experiences for fans.

Universal Music Canada is part of Universal Music Group, the world leader in music-based entertainment.

We are searching for creative, innovative, and passionate people to fill a current vacancy on our team. If you love music and are excited about joining this amazing organization, we would love to meet you!

Customer Service Representative (May 7 - 10)

Posting Closing Date: April 6, 2026

Universal Music Canada is excited to be opening a pop-up shop in Toronto. If you want to experience retail in its best form, in the music industry, the chance is here! It will be fun, and fast-paced, with lots of energy, lots of people, and loads of artist products.

How You’ll Lead:

• Assist customers with purchase decisions
• Retrieve merchandise from sale floor and stockroom (i.e. keeping the stockroom running effectively and productively by ensuring merchandise stays stocked and organized)
• Representing Universal Music Canada in an energetic and friendly manner
• Ensure the accurate receipt, organization, inspection, and processing of all incoming merchandise
• Processing orders and transactions
• Provide proactive customer outreach
• Love of a fast-moving work environment
• Handling customer inquiries
• Other duties as assigned

What You Bring:

• Must be 18+
• Customer Service and sales experience within retail
• Ability to anticipate customer needs
• Must have open availability, working days, evenings and weekends
• Experience with customer service point of sale platforms
• Positivity, passion, a competitive edge, and opinions you can stand behind
• Bold, ambitious, creative thinking; an entrepreneurial style and a growth mindset
• Excellent communication skills anchored by honesty, approachability, and an open mind

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space
• Must be able to lift up to 15 pounds at times

Universal Music Canada is committed to equity, diversity, and inclusion, and strongly welcomes and encourages applications from Indigenous Peoples, people of colour, women, persons with disabilities, people who are 2SLGBTQIA+, and people from other diverse communities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Category:

Customer Service

Salary Range:

$20/hour CAD

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.