Sales Associate

Résumé du poste

The Sales Associate is responsible for developing long-term customer relationships to drive sales and loyalty while delivering extraordinary service. They must also perform operational tasks such as visual merchandising, floor recovery, and maintaining compliance with company policies.

Détails du poste

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Sales Associate The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results Specific responsibilities include (but are not limited to) the following: Consistently deliver extraordinary service to all customers Exceed all sales and service goals and targets Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars Perform floor recovery, visual merchandising, price change, and related sales support tasks Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc Resolve all customer service issues and partner with selling management on any issues outside of guidelines Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. Perform other duties, as assigned The ideal candidate: Minimum of 4+ years experience in a commission-based luxury sales environment Consistent sales performance with demonstrated results in achieving and exceeding sales quota required Ability to work a flexible schedule including evenings, weekends and holiday availability Highly collaborative; working with and through others in a team-oriented environment Leverages social media platforms to promote themselves as a fashion influencer and build personal brand Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences Has a strong understanding of current and emerging trends in fashion Possesses broad range of product knowledge across all merchandise categories in the store Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential The measures of success: Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Ce que vous ferez

The Sales Associate is responsible for developing long-term customer relationships to drive sales and loyalty while delivering extraordinary service. They must also perform operational tasks such as visual merchandising, floor recovery, and maintaining compliance with company policies.

Exigences

Candidates must have at least 4 years of experience in a commission-based luxury sales environment and a proven track record of exceeding sales quotas. The role requires a flexible schedule, including availability for evenings, weekends, and holidays.

Avantages

• Employee discount • Pension • Health benefits • Dental benefits • Tuition assistance • Continuous learning and development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Product Knowledge · Souhaitée
• Communication · Souhaitée
• Social Media Marketing · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Luxury sales
• Clienteling
• Customer service
• Sales goal achievement
• Visual merchandising
• Product knowledge
• Social media marketing
• Trend analysis
• Relationship management
• Communication
• Cyber security awareness
• Inventory management
• Product Knowledge
• Sales Support
• Continuous Development
• Workplace Inclusivity
• Management
• Customer Acquisition Management
• Customer Service
• Corporate Social Responsibility
• Cyber Security
• Sales
• Selling Techniques
• Merchandising
• Personal Branding
• Proactivity
• Social Media
• Visual Merchandising
• Team Oriented

Domaines d’emploi

• Retail
• Sales
• Customer Service & Support
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons