Bilingual French Operations & Sales Associate

Offre d’emploi originale

Manage the full client lifecycle from sales and recruitment to onboarding, training, and account growth. Develop operational SOPs and utilize AI tools to optimize staffing workflows and customer service quality.

Détails du poste

We are hiring: Bilingual French Operations & Sales Associate Flowz Staffing is seeking an experienced, highly tech-savvy Bilingual French Operations & Sales Specialist to support our growing French-speaking client base in Canada and France. This is a hands-on, cross-functional role covering the entire client lifecycle: Sales → Recruitment → Hiring → Onboarding → Training → SOP Development → Account Management → Customer Service → Retention → Growth We are looking for someone who can move seamlessly between client meetings, recruitment, training, technology and systems setup, call-center operations, customer service, problem-solving, and account management. Five Non-Negotiable Requirements Applicants must have: Native or near-native professional French proficiency, with a strong understanding of both Canadian French, particularly Québécois French, and European French as used in France Call center experience Customer service experience Operations and/or account management experience Strong technology skills and practical familiarity with AI tools Conversational French alone is not sufficient. Candidates must be able to confidently conduct professional client meetings, sales calls, interviews, training sessions, customer-service conversations, and account reviews entirely in French. What You Will Do Sales & Client Development Participate in sales and discovery meetings with French-speaking prospects. Understand client staffing requirements, operational challenges, technology platforms, and business objectives. Present Flowz Staffing's subscription staffing solutions. Follow up with prospects and support the sales process through conversion. Identify opportunities to grow existing client accounts. Understand how technology and AI can be incorporated into staffing workflows to improve productivity and service. Recruitment & Hiring You will be actively involved in recruitment—not simply hand requirements over to another department. Work with clients to determine exactly what they need. Work with Flowz Recruitment to develop comprehensive client-specific job descriptions. Ensure the Flowz hiring and recruitment SOP is followed from beginning to end. Participate in candidate screening and interviews. Assess French proficiency when required. Evaluate candidates for communication, technology, customer-service, and role-specific skills. Ensure only properly vetted candidates are presented to clients. Track recruitment through client selection and placement. Technology & AI Strong technological proficiency is essential for this position. The successful candidate must be comfortable learning, using, troubleshooting, and helping others adopt a variety of business technologies. Responsibilities include: Quickly learn new client software and technology platforms. Assist with the setup and implementation of client systems for FlowzPros. Work comfortably with CRM, project-management, communication, productivity, and call-center platforms. Understand how different systems connect within a client's workflow. Train and support FlowzPros on client-specific technology. Troubleshoot basic technology and access issues and escalate more complex problems appropriately. Identify opportunities to improve workflows through technology and automation. Be comfortable adopting new technologies rather than relying exclusively on established processes. Artificial Intelligence Candidates must also have practical familiarity with AI and understand how it can be used responsibly in a modern business environment. The ideal candidate should: Be comfortable using leading generative AI tools. Understand how AI can support research, communication, documentation, training, customer service, sales, recruitment, and operational workflows. Know how to use AI to improve productivity without sacrificing accuracy or quality. Understand the importance of reviewing and validating AI-generated work rather than accepting outputs without oversight. Be able to identify processes that could potentially be improved through AI or automation. Be willing and able to continuously learn as AI tools and capabilities evolve. We are not looking for an AI engineer or developer. We are looking for a technologically confident business operator who knows how to use AI effectively. Onboarding & Training Once a candidate is selected, you will help ensure the account is successfully launched. Coordinate and support the client onboarding process. Work with clients, Team Leaders, and internal Flowz teams to understand the knowledge and skills each FlowzPro needs to perform successfully. Help develop client-specific training modules, materials, guides, and learning resources. Translate client processes, systems, expectations, and workflows into structured training content. Help develop training modules from existing client documentation, recorded sessions, SOPs, systems, and processes. Ensure training materials align with the client's actual day-to-day operations and expectations. Work with Team Leaders and subject-matter experts to identify areas where additional training or retraining modules are required. Help incorporate AI and technology into the development of training materials where appropriate. Ensure systems, software, CRM access, emails, logins, permissions, and communication platforms are established as part of onboarding. Ensure client expectations, responsibilities, workflows, and KPIs are clearly incorporated into onboarding and training materials. Review training materials as client processes change and ensure they remain current. Identify knowledge or performance gaps and help develop additional training resources to address them. Ensure training development is closely connected to the client's SOPs, KPIs, quality standards, and performance expectations. Call Center & Customer Service Operations Previous call center and customer service experience is mandatory. You should understand: Inbound and outbound calling Customer-service standards Call-center workflows Dialer and CRM systems Call scripts Call monitoring and quality assurance Customer-service KPIs Escalation management Coaching and retraining Professional telephone etiquette You must understand how to evaluate whether a FlowzPro is delivering the level of customer service expected by the client. SOP Development & Compliance At Flowz, client-specific SOP development begins on Day 1. You will work with Team Leaders and FlowzPros to ensure each account has comprehensive documentation covering: Responsibilities and workflows Client systems and technology Call procedures Customer-service standards KPIs and deliverables Reporting requirements Communication protocols Escalation procedures Backup procedures You will also ensure Flowz SOPs for recruitment, hiring, onboarding, training, and account management are actually being followed. Account Management & Client Success Maintain regular communication with assigned clients. Monitor client satisfaction and FlowzPro performance. Conduct account and performance reviews. Work with Team Leaders to address performance deficiencies. Handle client concerns and escalations. Take ownership of issues through resolution. Identify problems before they become retention issues. Strengthen client relationships. Identify opportunities for additional staffing and account growth. Required Qualifications Native or near-native professional French Strong command of Canadian French/Québécois French and European French as used in France Fluent professional English Previous call center experience Previous customer service experience Operations and/or account management experience Strong technology skills Practical knowledge and use of AI tools Strong proficiency with business software, CRM systems, communication platforms, and digital productivity tools Ability to quickly learn unfamiliar client technology and systems Experience working directly with clients Strong understanding of KPIs and performance management Strong organizational and documentation skills Ability to manage multiple clients, systems, projects, and priorities Strong problem-solving skills Exceptional follow-through and attention to detail Experience in staffing, recruitment, sales, training, BPO, customer success, workforce management, technology implementation, or process automation is highly desirable. The Person We're Looking For We want an operator who can sell, a salesperson who understands operations, a customer-service professional who takes ownership, and a technology-minded problem solver who embraces AI. You should be equally comfortable: Speaking with a prospective client. Interviewing a candidate. Training a new FlowzPro. Learning a client's technology platform. Reviewing a customer-service call. Checking KPIs. Building an SOP. Using AI to improve a workflow. Solving a client problem. Managing an account. Identifying an opportunity to grow that account. We are looking for someone who understands how people, processes, technology, AI, and exceptional customer service work together to create a successful client relationship. The Flowz Standard Winning the client is only the beginning. At Flowz Staffing: We recruit. We train. We document. We manage. We measure. We serve. We innovate. We improve. We retain. We grow. If you have the French-language expertise, call-center background, customer-service experience, technological proficiency, AI familiarity, and operational mindset to take ownership across the entire client lifecycle, we want to hear from you.

Ce que vous ferez

Manage the full client lifecycle from sales and recruitment to onboarding, training, and account growth. Develop operational SOPs and utilize AI tools to optimize staffing workflows and customer service quality.

Exigences

Requires native or near-native professional proficiency in both Canadian and European French, along with mandatory call center and customer service experience. Candidates must be tech-savvy with practical familiarity with generative AI tools and business software.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Training · Souhaitée
• Account Management · Souhaitée
• Vente · Souhaitée
• Client Relationship Management · Souhaitée
• Onboarding · Souhaitée
• KPI Management · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• French Proficiency
• English Proficiency
• Call Center Operations
• Customer Service
• Account Management
• Sales
• Recruitment
• AI Tools
• SOP Development
• Onboarding
• Training
• CRM Software
• KPI Management
• Client Relationship Management
• Technical Troubleshooting
• Process Automation

Domaines d’emploi

• Sales
• Customer Service & Support
• Human Resources
• Management & Leadership
• Administrative